Any return will be processed for exchange or credit NO refunds on used or refurbished items.
This section applies to products received that are defective/damaged/missing parts. If products have a manufacturer/vendor warranty applicant must first exhaust its rights with the warranty provider. Otherwise the following terms apply: (i) No returns will be accepted without prior authorization from CellRunners; (ii) Return authorization must be obtained within 30 days of receipt of the product, and the product must be returned and received by CellRunners within 60 days of authorization issuance; (iii) Any shipping charges are non refundable; (iv) Applicant is responsible for shipping and proof of delivery on all returns (retain all tracking information from the shipper until credited), CellRunners requires that all returns are properly packed and fully insured; (v) Returns are subject to a 15% restocking fee and all non-product related charges such as installation, programming, any labor or service charge and any shipping charges are non refundable. All returns must be in original condition, including packaging, documentation, accessories. Any missing items will be subject to a replacement charge at the sale price.
All requests for a return must be submitted in writing via email. You must fill out the Return Authorization form and email it to Rma@cellrunners.us or fax to 954-571-1966. If you are approved for a Return, you will be notified via email or fax within 48 hours and you will be given an RMA #. This number must be on the outside of your return-shipping box. Any package sent to CellRunners Distribution without RA # on the outside of the shipping box will be refused and returned to you at your cost. All Shipping costs are the responsibility of the customer and not CellRunners Distribution. Shipping and handling is non refundable, non reimbursable.
No warranty, exchange, or credit will issued for the following:
Equipment for which payment is not made in accordance with originally agreed upon terms
Equipment specifically offered in as AS IS or superseded by other warranty
Equipment, which, in the sole judgment of CellRunners was abused, misused, altered, neglected by the customer or damaged in shipment
Any equipment returned that was not originally purchased from CellRunners
Any equipment returned after the return period
Any item returned for reason other then what the item was tested for and warrantied for as described in the description line of the invoice
Inability to activate phones with your service provider
Cosmetic condition and or liquid damage
Refused Shipments: Any CellRunners equipment refused without prior notification will result in charges applied for shipping/handling and restocking. The restocking fee charged will be 15% of the total invoiced amount of the refused shipment. Any order that is returned to CellRunners and re-shipped to you the customer will result in additional shipping/handling fees charged. These fees will be added and charged to your original invoice total.